On a fairly regular basis I get emails from teachers who are disappointed that a website I demonstrated in a video or wrote about in a blog post doesn’t work for them. Sometimes the trouble is with the website, but often the trouble is on your end. After you’ve tried the steps I outlined in this post, you might want to try clearing your browser’s cache of cookies and stored passwords. That’s particularly true if you’re having trouble resetting a password on a website. In the following video I demonstrate how to clear your stored information in the Chrome web browser.