Derek Sivers, whose TED Talk How To Start a Movement is still one of my favorites, recently published a new book titled Anything You Want. In that book he makes the point to business owners that they shouldn’t make sweeping policy changes based on one customer experience. The video below also animates that point. While the book and video are clearly aimed at the business world, the message of not punishing everyone for one person’s mistake also applies to schools.
H/T to Rand Fishkin via Google+